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Dr. Mark Chassin, president of the Joint Commission, discussed his organization’s new “robust process improvement” (RPI) tools. Though the Joint Commission will not require healthcare organizations to adopt the tools, “we expect that when they see how effective they are they will want to use them,” Chassin said. The tools are created by measuring the magnitude of a healthcare organization’s problem and examining why the process is failing; then the Joint Commission translates those learnings into actionable interventions that can be applied to other medical organizations as well.

The Commission’s new “Center for Transforming Healthcare” will house the effort, which, Chassin said, responds directly to what its customers have demanded: not only identification of problems, but the tools to address them.

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Dr Devi Shetty, Chairman and Executive Director, Narayana Health touches upon plethora of issues pertaining to healthcare sector with Prathiba Raju, Senior Content Specialist. He highlights about the role of technology imbibed by Narayana Health.